// ═══════════════════════════════════════════
// MOCK DATA — Canifa CDP Users
// ═══════════════════════════════════════════
const USERS = [
  {
    id:1, name:"Nguyễn Thị Lan", email:"lan.nguyen@gmail.com", phone:"+84 912 345 678",
    userId:"CNF-20240156", gender:"Nữ", avatar_color:"#6366F1",
    channels:["Zalo OA","Web","Email"],
    aov:485000, total_orders:12, total_spent:5820000,
    health_score:82,
    rfm:{recency:90, frequency:75, monetary:68},
    predictions:{next_purchase:"Quần jean nữ",next_purchase_conf:78,churn_risk:12,clv_6m:2400000,next_visit_days:3,
      recommended_collab:[
        {name:"Quần Jean Slim Nữ",icon:"👖",reason:"Đã xem 3 lần, chưa mua",conf:85},
        {name:"Set Áo + Quần Combo",icon:"👚",reason:"Hay mua combo giảm giá",conf:72},
        {name:"Túi tote canvas",icon:"👜",reason:"Cross-sell phụ kiện",conf:58}
      ],
      recommended_basket:[
        {name:"Áo khoác jean",icon:"🧥",reason:"75% mua jean cũng mua",conf:75},
        {name:"Thắt lưng da nữ",icon:"🪢",reason:"Mua kèm 40% đơn jean",conf:52},
        {name:"Khăn choàng cổ",icon:"🧣",reason:"Phụ kiện mùa đông",conf:45}
      ],
      recommended_trending:[
        {name:"Váy midi hoa nhí",icon:"👗",reason:"#1 trending nữ 25-35",conf:80},
        {name:"Áo thun organic",icon:"👕",reason:"Hot item tháng này",conf:65},
        {name:"Sandal đế xuồng",icon:"👡",reason:"Rising demand +120%",conf:55}
      ]
    },
    email_metrics:{delivered:42,opens:24,open_rate:57,click_rate:14,conversion_rate:8.5},
    segments:{purchase_likelihood:"High",discount_affinity:"Medium",customer_value:"VIP",lifecycle:"Active Customer"},
    top_categories:[
      {name:"Áo thun nữ",pct:30,color:"#6366F1"},{name:"Váy đầm",pct:22,color:"#F59E0B"},
      {name:"Quần jean",pct:18,color:"#10B981"},{name:"Áo khoác",pct:15,color:"#EF4444"},
      {name:"Phụ kiện",pct:15,color:"#8B5CF6"}
    ],
    last_attrs:{"Last Seen":"canifa.com/nu","Last Email Open":"Summer Sale 2026","Last Visited Category":"Áo thun nữ","Last Abandoned Cart":"320,000đ","Last Visited Product":"Áo thun Basic Cotton"},
    products:{last_visited:{name:"Áo thun Basic Cotton",price:"249,000đ",icon:"👕"},last_purchased:{name:"Váy hoa nhí cổ V",price:"599,000đ",icon:"👗"},last_abandoned:{name:"Quần jean slim fit",price:"459,000đ",icon:"👖"}},
    mobile:{app_opened:8,push_opened:12,inapp_seen:5,inapp_from_push:3},
    journey:{entered:9,completed:6},
    purchase_timeline:[
      {date:"22/03/2026",name:"Áo thun Basic Cotton x2",price:"498,000đ",icon:"👕",channel:"Web"},
      {date:"15/03/2026",name:"Váy hoa nhí cổ V",price:"599,000đ",icon:"👗",channel:"Zalo"},
      {date:"28/02/2026",name:"Quần jean skinny nữ",price:"459,000đ",icon:"👖",channel:"Web"},
      {date:"14/02/2026",name:"Set quà Valentine (áo+túi)",price:"750,000đ",icon:"🎁",channel:"Web"},
      {date:"20/01/2026",name:"Áo khoác dạ nữ",price:"890,000đ",icon:"🧥",channel:"Zalo"}
    ],
    next_best_actions:[
      {icon:"📧",title:"Gửi email giới thiệu BST Jean mới",desc:"Conf 85% — dựa trên browsing behavior + abandoned cart jean",urgency:"urgent"},
      {icon:"🎁",title:"Push combo 'Mua 2 giảm 15%'",desc:"Phù hợp hành vi mua combo, tăng AOV",urgency:"medium"},
      {icon:"📱",title:"Nhắc nhở giỏ hàng bỏ quên (320k)",desc:"Abandoned 2 ngày trước, tỉ lệ recovery 40%",urgency:"urgent"}
    ],
    engagement_heatmap:[
      [0,1,2,0,1,3,2],[1,2,3,1,2,4,3],[0,0,1,0,0,2,1],[0,1,0,1,0,1,0]
    ],
    chatbot_history:[
      {role:"user",text:"Cho mình xem áo thun cotton nữ màu trắng size M"},
      {role:"bot",text:"Dạ chị ơi, em có Áo Thun Basic Cotton Nữ (6TS24S003) màu trắng, size M còn hàng. Giá 249,000đ."},
      {role:"user",text:"Có khuyến mãi gì không em?"},
      {role:"bot",text:"Hiện tại sản phẩm đang có chương trình Mua 2 giảm 15% chị ạ!"}
    ]
  },
  {
    id:2, name:"Trần Văn Minh", email:"minh.tran@outlook.com", phone:"+84 903 456 789",
    userId:"CNF-20240089", gender:"Nam", avatar_color:"#059669",
    channels:["Zalo OA","Web"],
    aov:720000, total_orders:8, total_spent:5760000,
    health_score:61,
    rfm:{recency:55, frequency:50, monetary:72},
    predictions:{next_purchase:"Áo sơ mi",next_purchase_conf:62,churn_risk:25,clv_6m:1800000,next_visit_days:7,
      recommended_collab:[{name:"Sơ mi Oxford Slim",icon:"👔",reason:"Mua sơ mi mỗi quý",conf:70},{name:"Thắt lưng da",icon:"🪢",reason:"Cross-sell phụ kiện nam",conf:55},{name:"Polo Dry-fit",icon:"👕",reason:"Tương tự SP đã mua",conf:48}],
      recommended_basket:[{name:"Quần âu slim",icon:"👖",reason:"Kèm sơ mi 65% đơn",conf:68},{name:"Tất cổ thấp",icon:"🧦",reason:"Add-on phổ biến",conf:42},{name:"Nước hoa mini",icon:"🧴",reason:"Gift set combo",conf:35}],
      recommended_trending:[{name:"Polo cổ mao",icon:"👔",reason:"#2 trending nam Q1",conf:60},{name:"Quần jogger premium",icon:"👖",reason:"Rising +80%",conf:50},{name:"Áo gió nhẹ",icon:"🧥",reason:"Mùa mới hot item",conf:45}]
    },
    email_metrics:{delivered:28,opens:10,open_rate:36,click_rate:7,conversion_rate:3.2},
    segments:{purchase_likelihood:"Medium",discount_affinity:"Low",customer_value:"Regular",lifecycle:"Active Customer"},
    top_categories:[{name:"Polo nam",pct:35,color:"#059669"},{name:"Quần kaki",pct:25,color:"#6366F1"},{name:"Áo sơ mi",pct:20,color:"#F59E0B"},{name:"Giày dép",pct:12,color:"#EF4444"},{name:"Khác",pct:8,color:"#8B5CF6"}],
    last_attrs:{"Last Seen":"canifa.com/nam","Last Email Open":"New Arrivals Men","Last Visited Category":"Polo nam","Last Abandoned Cart":"—","Last Visited Product":"Polo Pique Classic"},
    products:{last_visited:{name:"Polo Pique Classic",price:"399,000đ",icon:"👔"},last_purchased:{name:"Quần kaki slim",price:"549,000đ",icon:"👖"},last_abandoned:{name:"—",price:"—",icon:"📦"}},
    mobile:{app_opened:3,push_opened:5,inapp_seen:2,inapp_from_push:1},
    journey:{entered:4,completed:3},
    purchase_timeline:[
      {date:"18/03/2026",name:"Polo Pique Classic x1",price:"399,000đ",icon:"👔",channel:"Web"},
      {date:"02/03/2026",name:"Quần kaki slim",price:"549,000đ",icon:"👖",channel:"Web"},
      {date:"15/01/2026",name:"Sơ mi Oxford trắng",price:"499,000đ",icon:"👔",channel:"Zalo"}
    ],
    next_best_actions:[
      {icon:"📧",title:"Email BST Polo mùa hè mới",desc:"Conf 70% — top category, thời điểm mua quý",urgency:"medium"},
      {icon:"🔔",title:"Push thông báo New Arrivals",desc:"Open rate push cao hơn email 2x",urgency:"low"},
      {icon:"🎯",title:"Upsell sơ mi premium tier",desc:"AOV cao, có thể nâng phân khúc",urgency:"medium"}
    ],
    engagement_heatmap:[[0,0,1,0,0,1,0],[0,1,1,1,0,2,1],[0,0,0,0,0,1,0],[0,0,0,0,0,0,0]],
    chatbot_history:[{role:"user",text:"Polo nam có mấy màu?"},{role:"bot",text:"Dạ anh, dòng Polo Pique Classic có 6 màu: Trắng, Đen, Navy, Xanh rêu, Xám nhạt và Hồng pastel."}]
  },
  {
    id:3, name:"Lê Phương Anh", email:"phuonganh.le@yahoo.com", phone:"+84 987 654 321",
    userId:"CNF-20250012", gender:"Nữ", avatar_color:"#EC4899",
    channels:["Zalo OA","Web","Email","SMS"],
    aov:380000, total_orders:22, total_spent:8360000,
    health_score:95,
    rfm:{recency:95, frequency:92, monetary:78},
    predictions:{next_purchase:"Đồ mặc nhà",next_purchase_conf:91,churn_risk:5,clv_6m:3200000,next_visit_days:1,
      recommended_collab:[{name:"Set Pyjama Lụa Mới",icon:"👚",reason:"Loyal buyer, mua set mỗi tháng",conf:92},{name:"Áo len oversized",icon:"🧶",reason:"Top category #2",conf:78},{name:"Quần legging fleece",icon:"🩳",reason:"Mùa đông sắp tới",conf:65}],
      recommended_basket:[{name:"Dép lông trong nhà",icon:"🩴",reason:"Mua kèm pyjama 55%",conf:60},{name:"Bộ chăn ga cotton",icon:"🛏️",reason:"Bundle deal đồ nhà",conf:48},{name:"Nến thơm",icon:"🕯️",reason:"Lifestyle add-on",conf:38}],
      recommended_trending:[{name:"Set loungewear modal",icon:"👚",reason:"#1 trending đồ nhà",conf:88},{name:"Cardigan len mỏng",icon:"🧶",reason:"Rising +150% MoM",conf:70},{name:"Áo hoodie oversize",icon:"🧥",reason:"Hot item Gen Z",conf:55}]
    },
    email_metrics:{delivered:68,opens:45,open_rate:66,click_rate:22,conversion_rate:14.7},
    segments:{purchase_likelihood:"High",discount_affinity:"High",customer_value:"VIP",lifecycle:"Loyal Customer"},
    top_categories:[{name:"Đồ mặc nhà",pct:28,color:"#EC4899"},{name:"Áo len",pct:22,color:"#6366F1"},{name:"Quần legging",pct:20,color:"#10B981"},{name:"Áo thun",pct:18,color:"#F59E0B"},{name:"Khác",pct:12,color:"#8B5CF6"}],
    last_attrs:{"Last Seen":"canifa.com/nu/do-mac-nha","Last Email Open":"Flash Sale Weekend","Last Visited Category":"Đồ mặc nhà","Last Abandoned Cart":"185,000đ","Last Visited Product":"Set Pyjama Lụa"},
    products:{last_visited:{name:"Set Pyjama Lụa",price:"450,000đ",icon:"👚"},last_purchased:{name:"Áo len cổ lọ",price:"399,000đ",icon:"🧶"},last_abandoned:{name:"Quần legging thể thao",price:"185,000đ",icon:"🩳"}},
    mobile:{app_opened:15,push_opened:22,inapp_seen:11,inapp_from_push:8},
    journey:{entered:14,completed:11},
    purchase_timeline:[
      {date:"23/03/2026",name:"Set Pyjama Cotton",price:"279,000đ",icon:"👚",channel:"Email"},
      {date:"20/03/2026",name:"Áo len cổ lọ",price:"399,000đ",icon:"🧶",channel:"Web"},
      {date:"10/03/2026",name:"Quần legging x2",price:"370,000đ",icon:"🩳",channel:"SMS"},
      {date:"28/02/2026",name:"Set Pyjama Lụa",price:"450,000đ",icon:"👚",channel:"Zalo"},
      {date:"14/02/2026",name:"Áo thun oversize x3",price:"447,000đ",icon:"👕",channel:"Web"},
      {date:"01/02/2026",name:"Áo hoodie fleece",price:"550,000đ",icon:"🧥",channel:"Web"}
    ],
    next_best_actions:[
      {icon:"⭐",title:"Nâng hạng VIP Platinum",desc:"Chỉ còn 1.6M nữa — 22 đơn trong 3 tháng",urgency:"medium"},
      {icon:"📧",title:"Email early access BST mới",desc:"Loyal customer — cho xem trước 24h",urgency:"low"},
      {icon:"🎁",title:"Tặng voucher sinh nhật 01/12",desc:"Auto-trigger voucher 150k, còn 8 tháng",urgency:"low"}
    ],
    engagement_heatmap:[[2,3,4,2,3,5,4],[3,4,5,3,4,6,5],[1,2,3,1,2,4,3],[1,1,2,1,1,2,1]],
    chatbot_history:[{role:"user",text:"Có set đồ mặc nhà nào đang sale không?"},{role:"bot",text:"Dạ chị ơi! Set Pyjama Cotton giảm 30% còn 279,000đ và set Pyjama Lụa giảm 20% còn 360,000đ ạ."},{role:"user",text:"Lụa nhé, còn size S không?"},{role:"bot",text:"Dạ set Pyjama Lụa size S còn 3 bộ (Hồng pastel và Xanh mint). Free ship cho đơn từ 300k chị ạ!"}]
  },
  {
    id:4, name:"Phạm Quốc Hùng", email:"hung.pham@canifa.vn", phone:"+84 911 222 333",
    userId:"CNF-20230445", gender:"Nam", avatar_color:"#D97706",
    channels:["Web"],
    aov:1200000, total_orders:5, total_spent:6000000,
    health_score:35,
    rfm:{recency:25, frequency:30, monetary:85},
    predictions:{next_purchase:"Áo khoác",next_purchase_conf:35,churn_risk:68,clv_6m:800000,next_visit_days:21,
      recommended_collab:[{name:"Áo Blazer Wool",icon:"🧥",reason:"Abandoned cart x2",conf:60},{name:"Sơ mi premium",icon:"👔",reason:"Phân khúc cao cấp",conf:45},{name:"Gift card Canifa",icon:"🎁",reason:"Win-back campaign",conf:40}],
      recommended_basket:[{name:"Quần âu wool blend",icon:"👖",reason:"Kèm blazer 70% đơn",conf:62},{name:"Cà vạt lụa",icon:"👔",reason:"Business set",conf:45},{name:"Giày leather",icon:"👞",reason:"Premium bundle",conf:38}],
      recommended_trending:[{name:"Áo khoác bomber",icon:"🧥",reason:"Trending nam 30+",conf:50},{name:"Polo premium pima",icon:"👔",reason:"Premium tier bestseller",conf:42},{name:"Belt da Ý",icon:"🪢",reason:"Rising luxury segment",conf:35}]
    },
    email_metrics:{delivered:15,opens:3,open_rate:20,click_rate:3,conversion_rate:1.5},
    segments:{purchase_likelihood:"Low",discount_affinity:"Low",customer_value:"Premium",lifecycle:"At-Risk"},
    top_categories:[{name:"Áo khoác nam",pct:40,color:"#D97706"},{name:"Sơ mi",pct:30,color:"#6366F1"},{name:"Quần âu",pct:20,color:"#10B981"},{name:"Khác",pct:10,color:"#EF4444"}],
    last_attrs:{"Last Seen":"canifa.com/nam/ao-khoac","Last Email Open":"—","Last Visited Category":"Áo khoác nam","Last Abandoned Cart":"1,290,000đ","Last Visited Product":"Áo Blazer Wool"},
    products:{last_visited:{name:"Áo Blazer Wool",price:"1,290,000đ",icon:"🧥"},last_purchased:{name:"Sơ mi Oxford",price:"499,000đ",icon:"👔"},last_abandoned:{name:"Áo Blazer Wool",price:"1,290,000đ",icon:"🧥"}},
    mobile:{app_opened:1,push_opened:0,inapp_seen:0,inapp_from_push:0},
    journey:{entered:2,completed:1},
    purchase_timeline:[
      {date:"05/01/2026",name:"Sơ mi Oxford",price:"499,000đ",icon:"👔",channel:"Web"},
      {date:"20/11/2025",name:"Áo khoác dạ dài",price:"1,490,000đ",icon:"🧥",channel:"Web"}
    ],
    next_best_actions:[
      {icon:"🚨",title:"Win-back campaign URGENT",desc:"68% churn risk — không mua 82 ngày, cần retarget ngay",urgency:"urgent"},
      {icon:"💸",title:"Gửi voucher 200k cho blazer",desc:"Abandoned cart 1.29M x2 lần — giảm giá có thể convert",urgency:"urgent"},
      {icon:"📞",title:"Gọi điện chăm sóc VIP",desc:"Premium tier — personal touch có thể giữ chân",urgency:"medium"}
    ],
    engagement_heatmap:[[0,0,0,0,0,0,0],[0,0,0,0,0,1,0],[0,0,0,0,0,0,0],[0,0,0,0,0,0,0]],
    chatbot_history:[]
  },
  {
    id:5, name:"Đỗ Thanh Hà", email:"ha.do@gmail.com", phone:"+84 978 111 222",
    userId:"CNF-20260034", gender:"Nữ", avatar_color:"#7C3AED",
    channels:["Zalo OA","Web","Email"],
    aov:295000, total_orders:3, total_spent:885000,
    health_score:72,
    rfm:{recency:80, frequency:35, monetary:30},
    predictions:{next_purchase:"Áo crop top",next_purchase_conf:82,churn_risk:18,clv_6m:1500000,next_visit_days:2,
      recommended_collab:[{name:"Crop Top Ribbed",icon:"👕",reason:"Abandoned cart, giá rẻ",conf:88},{name:"Quần short denim",icon:"🩳",reason:"Combo mùa hè",conf:72},{name:"Kính mát",icon:"🕶️",reason:"Phụ kiện Gen Z",conf:50}],
      recommended_basket:[{name:"Sandal quai chéo",icon:"👡",reason:"Combo mùa hè 60%",conf:65},{name:"Túi đeo chéo mini",icon:"👜",reason:"Cross-sell Gen Z",conf:55},{name:"Nón bucket",icon:"🧢",reason:"Add-on trending",conf:45}],
      recommended_trending:[{name:"Áo babydoll",icon:"👚",reason:"#1 Gen Z nữ",conf:78},{name:"Quần culottes",icon:"👖",reason:"Rising +200%",conf:60},{name:"Set bikini",icon:"👙",reason:"Mùa hè sắp tới",conf:48}]
    },
    email_metrics:{delivered:8,opens:6,open_rate:75,click_rate:25,conversion_rate:12.0},
    segments:{purchase_likelihood:"High",discount_affinity:"High",customer_value:"New",lifecycle:"New Customer"},
    top_categories:[{name:"Áo crop top",pct:40,color:"#7C3AED"},{name:"Quần short",pct:30,color:"#F59E0B"},{name:"Phụ kiện",pct:18,color:"#10B981"},{name:"Khác",pct:12,color:"#EF4444"}],
    last_attrs:{"Last Seen":"canifa.com/nu/ao-croptop","Last Email Open":"Welcome Series #2","Last Visited Category":"Áo crop top","Last Abandoned Cart":"195,000đ","Last Visited Product":"Crop Top Ribbed"},
    products:{last_visited:{name:"Crop Top Ribbed",price:"195,000đ",icon:"👕"},last_purchased:{name:"Quần short kaki",price:"299,000đ",icon:"🩳"},last_abandoned:{name:"Crop Top Ribbed",price:"195,000đ",icon:"👕"}},
    mobile:{app_opened:12,push_opened:8,inapp_seen:6,inapp_from_push:4},
    journey:{entered:3,completed:2},
    purchase_timeline:[
      {date:"21/03/2026",name:"Quần short kaki",price:"299,000đ",icon:"🩳",channel:"Web"},
      {date:"15/03/2026",name:"Áo crop top basic x2",price:"298,000đ",icon:"👕",channel:"Zalo"},
      {date:"10/03/2026",name:"Nón bucket cotton",price:"149,000đ",icon:"🧢",channel:"Web"}
    ],
    next_best_actions:[
      {icon:"🛒",title:"Nhắc abandoned cart Crop Top 195k",desc:"Viewed 5x, abandoned 1x — very hot lead",urgency:"urgent"},
      {icon:"🎉",title:"Gửi Welcome Series #3",desc:"New customer — nurture với content mùa hè",urgency:"low"},
      {icon:"📱",title:"Push notification flash sale",desc:"High mobile engagement — push > email",urgency:"medium"}
    ],
    engagement_heatmap:[[1,2,3,1,2,4,3],[2,3,4,2,3,5,4],[0,1,2,0,1,3,2],[0,0,1,0,0,1,0]],
    chatbot_history:[{role:"user",text:"Có áo croptop nào dưới 200k không?"},{role:"bot",text:"Dạ chị, em có 3 mẫu Crop Top dưới 200k: Crop Top Basic (149k), Crop Top Ribbed (195k), và Crop Henley (189k)."}]
  },
  {
    id:6, name:"Bùi Đức Thịnh", email:"thinh.bui@company.com", phone:"+84 966 333 444",
    userId:"CNF-20240201", gender:"Nam", avatar_color:"#2563EB",
    channels:["Zalo OA","Web","Email"],
    aov:520000, total_orders:15, total_spent:7800000,
    health_score:88,
    rfm:{recency:85, frequency:82, monetary:75},
    predictions:{next_purchase:"Đồ thể thao",next_purchase_conf:75,churn_risk:8,clv_6m:2800000,next_visit_days:4,
      recommended_collab:[{name:"Quần Jogger Tech v2",icon:"👖",reason:"Bản nâng cấp SP cũ",conf:80},{name:"Áo gió thể thao",icon:"🧥",reason:"Bổ sung set",conf:68},{name:"Giày sneaker",icon:"👟",reason:"Category #4, chưa mua",conf:52}],
      recommended_basket:[{name:"Bình nước thể thao",icon:"🧴",reason:"Add-on 45% đơn sportswear",conf:50},{name:"Tất thể thao x3",icon:"🧦",reason:"Bundle deal phổ biến",conf:42},{name:"Túi gym",icon:"🎒",reason:"Cross-sell lifestyle",conf:38}],
      recommended_trending:[{name:"Áo tank top dry-fit",icon:"👕",reason:"#1 sportswear nam",conf:72},{name:"Quần short chạy bộ",icon:"🩳",reason:"Rising +90%",conf:60},{name:"Áo compression",icon:"👕",reason:"New category hot",conf:48}]
    },
    email_metrics:{delivered:55,opens:32,open_rate:58,click_rate:18,conversion_rate:9.1},
    segments:{purchase_likelihood:"High",discount_affinity:"Medium",customer_value:"VIP",lifecycle:"Loyal Customer"},
    top_categories:[{name:"Áo thun nam",pct:32,color:"#2563EB"},{name:"Quần jogger",pct:24,color:"#10B981"},{name:"Đồ thể thao",pct:20,color:"#F59E0B"},{name:"Giày sneaker",pct:14,color:"#EF4444"},{name:"Khác",pct:10,color:"#8B5CF6"}],
    last_attrs:{"Last Seen":"canifa.com/nam/the-thao","Last Email Open":"Member Day","Last Visited Category":"Đồ thể thao","Last Abandoned Cart":"—","Last Visited Product":"Quần Jogger Tech"},
    products:{last_visited:{name:"Quần Jogger Tech",price:"429,000đ",icon:"👖"},last_purchased:{name:"Áo thun Dryfit",price:"349,000đ",icon:"👕"},last_abandoned:{name:"—",price:"—",icon:"📦"}},
    mobile:{app_opened:20,push_opened:18,inapp_seen:9,inapp_from_push:7},
    journey:{entered:11,completed:9},
    purchase_timeline:[
      {date:"22/03/2026",name:"Áo thun Dryfit x2",price:"698,000đ",icon:"👕",channel:"Web"},
      {date:"18/03/2026",name:"Quần Jogger Tech",price:"429,000đ",icon:"👖",channel:"Zalo"},
      {date:"05/03/2026",name:"Set đồ thể thao (áo+quần)",price:"650,000đ",icon:"🏃",channel:"Web"},
      {date:"20/02/2026",name:"Giày sneaker trắng",price:"890,000đ",icon:"👟",channel:"Web"}
    ],
    next_best_actions:[
      {icon:"🏋️",title:"Email BST thể thao mùa hè",desc:"Top buyer sportswear — early access",urgency:"low"},
      {icon:"⭐",title:"Mời tham gia chương trình Member Referral",desc:"Loyal + high engagement → ambassador potential",urgency:"medium"},
      {icon:"📱",title:"Push deal bundle 'Gym Set'",desc:"Áo + Quần + Giày combo giảm 25%",urgency:"medium"}
    ],
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    chatbot_history:[{role:"user",text:"Quần jogger nam có size 2XL không?"},{role:"bot",text:"Dạ anh, Quần Jogger Tech hiện có từ S đến XL. Size 2XL hiện chưa có ạ. Anh có thể thử Quần Jogger Relaxed Fit, rộng hơn!"}]
  }
];
